United Ajod Insurance Sets Benchmark in Customer-Centric Service

September 28th, 2025

Kathmandu – United Ajod Insurance, operating under the slogan ‘United by Trust’, has emerged as a leading example of customer-focused insurance service in Nepal. Beyond providing traditional insurance, the company positions itself as a reliable partner, supporting policyholders during difficult times.

The company, which was formed through the historic merger of United Insurance Company and Ajod Insurance, combines decades of expertise and experience. Operating from its corporate office in Sundhara, Kathmandu, the company now serves customers through more than 110 branches nationwide, supported by over 500 skilled professionals.

The company recently demonstrated its dedication during the Gen Z protest on Bhadra 24, which caused widespread arson, vandalism, and property damage across Nepal. Many insureds turned to United Ajod for assistance. In response, the company immediately issued a press release urging customers to submit details of damages and provided direct contact with employees to facilitate fast claim processing.

As of Ashoj 8, United Ajod had received 205 claims, with preliminary assessments estimating losses of approximately Rs 532 million. Contrary to common perceptions of delayed insurance payouts, the company prioritized swift and transparent claims processing, highlighting that customer relief, not profit, is its foremost concern.

To further ease the claims process, United Ajod enabled online submissions and strengthened branch-level support, ensuring insureds could access assistance quickly and efficiently. By actively engaging with clients and simplifying procedures, the company has reinforced the message that insurance is a reliable safety net in times of crisis.

Over more than three decades, United Ajod has earned the trust of leading industrialists, businesses, and ordinary citizens alike. Its services—including property, motor, marine, and miscellaneous insurance—reflect a philosophy that insurance is not just a policy, but a commitment to stand by clients in uncertainty.

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